Our Vision and Values

Our Vision and Values:

Our Skill.

We are a team of top producing Realtors committed to best practices in all matters affecting our clients. Trained and continuously coached in our profession by top industry leaders, we are solutions driven and customer-service focused, with solid systems in place to ensure no detail is overlooked, and every aspect is executed accurately and on time, for both Buyers and Sellers.

Market Knowledge (“This” market, here and now.)

Our buyers make smart offers and our sellers present and price their properties wisely because we keep on top of precisely how our market is behaving. Here. Now. And in the moment as economic forces shift, sometimes unexpectedly. Clients don’t have to sweat the data, because we study the macro and micro trends affecting the real estate and mortgage markets daily. Compass’s deep data resources, professional design, and premier placement for advertising (digital, social, and print for both broad and targeted markets) combine with our individual and collective on-the-ground participation in buying and selling dynamics, to ensure we can best advise clients on price, timing, and shifting economics. We are adept at translating trends to your particular circumstances and the particular property that we are listing or helping you buy.

Leadership. (Not just “sales” and “transactions.”)

In a process as cryptic, fraught with emotion, and dramatic twists and turns as real estate – especially Bay Area, Berkeley and East Bay real estate – we acknowledge that consumers feel bombarded with unfamiliar information and at the mercy of unpredictable market forces. Because we walk these paths every day, we bring calm and confidence to buyers and sellers. We anticipate what lurks around the bend and guide clients in sure-footed direction toward their goal. We interpret and explain contract matters, local issues, and “the process.” When needed, we connect clients to experts suited to address specialty information outside of our licensure as Realtors.

Compassion. (The people part matters.)

Children being born and growing up, couples coming together or coming apart, career moves ... life-changing situations of all kinds are the backdrop to many a real estate deal. People, as much as properties, shape and are shaped by what happens here. We get that. We care. And the people part matters to us.

Integrity.

Clients, colleagues and competitors alike agree we are “the real deal” – trusted and respected. Our commitment to the best outcome is genuine; our path to arriving there is true. We access the resources we need to uphold this value – whether it is additional training, legal support, broker support, or simply sounding off with one another.

Strength in Numbers.

Your agent is your agent. We know you chose carefully. Behind your agent stands our Team. Led by Eileen Townsend, a former journalist and marketing/PR executive ranked among the top Realtors worldwide, our Team is comprised of diverse individuals whose past careers and professional demeanor encompass everything it takes to succeed in our competitive marketplace. Megan is a former wilderness guide...read, fearless and a natural leader. Janna has devoted much of her life to advocating for under-represented populations. Damir is a former international ballet dancer ... imagine the discipline and drive that takes! Our administrative assistant Bev is a Bay Area native, raising two children in Oakland schools and devoted to the details you and we need to keep on top of each transactions. We celebrate our diversity. With these shared values, we keep in tune with one another and honor each other’s strengths, so that we can leverage our individual experience, knowledge, geographic focus, and personality style to support team-mates in addressing client needs. If one of us is unavailable, another steps in to keep seamless flow to a team client’s purchase or sale.

Our passion.

We love what we do. The people. The properties. The process. The good, the bad, the beautiful, the ugly, the simple and the complex. We thrive on navigating the perils and protecting our clients’ interests. Clients feel this extra level of dedication every step of the way. It’s why and how we consistently get the best results. It’s why people return and refer tous. It is what makes us different.

Eileen Townsend & Team
The difference you’ve been seeking