I never thought I'd take true pleasure in one of the most dreaded tasks on my to-do list -- asking clients for reviews once we've closed their deal. I don't want to ask my clients to do "one more thing" when, by the time they close, they've been through SO MUCH! But after reaching out and hearing back from clients this summer, I have to say, how enormously gratifying it was to hear what people had to say! Some spoke up even years after we worked together, but still remembered specific challenges and how we overcame them ... and were willing to tell the world how good they feel about it!
Really? Wow, that makes some of the long nights and missed hikes so much more worth it! While we're working, it's easy to feel like we're doing "so much" and then "even more" ... all the while wondering if anybody ever really notices or appreciates the heart and soul we put into making things "right" for each client. Hearing them tell others, by posting a review, really does matter. I'm enormously grateful to each individual who gave some time and thought back to me !
And, because this was a bit of a campaign, it is time to report that the winner on the Buyer side is .... Tamar Blue ... for talking about the impact our working together had ... not just on finding a home and making a deal, but also about how working together helped her and husband Stonly, newlyweds at the time, really look ahead into their lives and goals and make decisions with me that they knew would impact their future and their family-in-the- making. Because, isn't "life" really what we are working on when we buy and sell and move with real estate? We might THINK it's just a transaction, just a deal, and it's over when it's over. I'm inspired to have Tamar remind us that what we do here impacts our Lives. And that matters -- even years later.
"Eileen and her brilliant team helped my husband and I purchase our first home in SF during an incredibly chaotic time (the COVID pandemic). She asked thoughtful questions that not only served our immediate needs but also helped us think through long term family goals as well. She listened to us, didn’t push us to go over our budget, and fought hard for a fair offer. The banks were a bit of a mess during the pandemic too but because of her long standing industry relationships she even connected us to mortgage lender that gave us a fantastic rate and very smooth closing. We will be working with Eileen Townsend & Team again in the near future because of they have strong connections all over the Bay Area and able to navigate any market situation." -- Tamar (purchased in San Francisco in 2021)
And, on the seller side, the winner is Lisa Laidlaw, for "'fessing up" about a few curve balls we fielded while buttoning up a summer sale, for complimenting me on handling issues "with tact and without judgement" -- that matters a lot to me! -- and for stating we made her family feel like they were our "top priority." I do hope each client feels that way!
"Eileen Townsend and team were fabulous in selling our home! They hit the ground running and got us on the market much faster than we expected. They over communicated and made us feel that we were top priority throughout the whole process. We were operating in a soft, buyer’s market and on top of that ran into a few curve balls at the ninth inning, which were handled by Eileen with tact and without judgment. Definitely recommend Eileen and her A+ Team!!" -- Lisa (sold in Berkeley in 2025)
I wish I could call out Everyone who had something kind to say ... Thank you all for remembering me, and us, and the team, and all we went through together! You made me and our team feel like winners, too.
